Free shipping in the US only on this deal
Free shipping in the US only on this deal
Your comfort is our commitment. Every purchase is backed by our hassle-free return program.
Eligibility
Approved Returns
Not Eligible for Return
How to Return
Unopened Mattress (within 30 days of delivery)
For mattresses that have never been expanded or used:
Opened Mattress, 100-Night Trial
We use a simple virtual return process. No shipping required. You choose one of two options:
Option A, Donate:
Option B, Dispose:
Defective Mattress
Covered under the 100-night trial or the 10-year limited warranty:
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are credited to your original payment method. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at claims@coolgel.com.
In the event that returned items must be sent back to the company, the customer must assume all cost for shipping and delivering the package to 1180 Church Rd, Lansdale, PA, USA.
Contact Us
Questions about your return or refund? Reach out to our team.
Email: claims@coolgel.com